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Your cricket168 account balance updates when a deposit or withdrawal moves through bKash or Rocket — find the cashier, transaction history and support route from the account menu after you sign in. Access depends on your local law and eligible region.
To add funds, open the cashier from your signed-in account menu and select the deposit tab. We support bKash and Rocket as local wallet options — choose the one linked to your registered number. Enter the amount shown within the field limits on screen, then follow the wallet confirmation steps on your phone. Once your wallet confirms the transfer, the balance reflects in your cricket168 account. If the screen shows a reference code, keep it — you will need it if you contact support about that transaction. Do not close the page before the confirmation screen loads.
From your account menu, tap the cashier or wallet icon. The deposit tab is the first option shown after the cashier loads.
Select the wallet that matches your registered mobile number. The screen shows the account number to send to — check it matches before confirming.
Type the amount within the field limits shown on screen. Do not edit the reference number the page generates — it links the transfer to your account.
After your wallet sends the confirmation, return to your cricket168 account page. Your balance updates once the transfer clears on our end.
Withdrawals go back to the wallet you used for your deposit — bKash or Rocket. Open the cashier from your account menu and choose the withdrawal tab. Enter the amount you want to move out, then confirm the wallet number shown on screen is correct before you submit. We route payouts to the wallet number on your account record, so check that the number is current before you request. If your account has a pending identity check, the withdrawal screen will show that step first — complete it before the withdrawal can proceed. Keep the transaction reference shown after you submit; it is what our support team uses to locate that specific payout request.
Go to the cashier in your account menu and select withdraw. The screen shows your available balance and the wallet number we hold on file.
Type the amount within the limits shown. If the amount falls outside the range displayed, the form will flag it before you submit.
Check that the bKash or Rocket number shown matches your current number. If it has changed, contact support before submitting the withdrawal.
After submitting, copy or screenshot the reference number. Use it if you need to follow up with our support team about this withdrawal.
Your account area shows any verification steps we need from you before certain actions — like withdrawing above a threshold — can proceed. We do not ask for documents before you reach those steps. When a check is required, the account screen displays exactly which fields to fill and what to attach. Follow only the instructions shown there; do not send documents through chat or email unless the account screen directs you to do so. If a step is unclear, the support route in your account menu connects you to the team that handles account checks directly. Completing the steps shown in your account is the only path that moves a pending check forward — third-party workarounds will not clear it.
After signing in, the account overview shows whether any verification step is pending. If none is shown, no action is needed from you at that point.
When a check is active, the screen lists the specific fields or attachments required. Fill only what is asked — do not attach extras not listed on that screen.
If a field or instruction is unclear, tap the support link from the account menu. The team can clarify what the screen is asking for that specific check.
After you submit the required information, the status label on your account screen updates when the check is reviewed. You do not need to resubmit while it shows as pending.
We accept bKash and Rocket for both deposits and withdrawals. These are the two wallet rails active on your account — use the number registered to your wallet when you make a transfer.
Deposit and withdraw using your bKash mobile wallet. Use the number linked to your registered bKash account.
Deposit and withdraw through Rocket. Confirm the Rocket number on your account matches the one you send from.
Bank transfer availability is shown in the cashier for eligible accounts. Check the cashier tab for the options active on your account.
Every transfer between your wallet and your cricket168 account generates a reference on both sides. When the two records match, the transaction is settled. When they do not, the reference numbers are what support needs to investigate.
Your cricket168 cashier history and your bKash or Rocket statement both carry a reference for each transfer. Copy the reference from the cashier row that matches the date and amount you are checking.
The cashier history shows a status for each transaction — pending, completed or flagged. A completed status means the transfer settled on our side; your wallet statement should show the matching debit or credit.
Sign in, open the account menu, and select transaction history. Filter by date or type to find the transfer you are checking. The reference in that row is what you quote to support.
Screenshot the cashier row showing the reference, status and amount alongside the matching line in your wallet app. That pairing is sufficient for our support team to trace the transfer without delays.
We apply checks at the account and wallet level to reduce unauthorised access and misdirected transfers. The steps below describe what those checks cover and where you can act if something looks wrong.
Always access your account through cricket168. Bookmark it directly after your first sign-in. Phishing pages copy layouts but cannot replicate the correct domain — check the address bar before entering your password or wallet number.
The name and wallet number on your cricket168 account must match the wallet you use for transfers. A mismatch flags the transfer for review. Keep your account details current through the account settings screen.
We send payouts only to the bKash or Rocket number on your account record. We do not redirect to a third-party number. If anyone asks you to send funds to a different number claiming to be cricket168, report it through the support route immediately.
The support link in your signed-in account menu is the direct line for account and payment queries. Use it for pending transactions, account checks or anything that does not match your records — it reaches the team that handles these cases.
These are the questions we see most often from members managing deposits, withdrawals and account records.
bKash and Rocket are the active deposit wallets. Open the cashier after signing in to see which options are available on your account. Use the wallet number registered to your account when you send the transfer.
Wait a few minutes for the transfer to clear, then refresh your account page. If the balance still does not reflect, open the transaction history and copy the reference number, then contact support through the account menu with that reference.
No. Withdrawals go to the wallet number we hold on your account record. If you need to update that number, contact support before submitting a withdrawal request. We cannot redirect a submitted withdrawal to a different number.
Pending means the transfer has been received but has not fully settled on our side yet. If a transaction stays pending beyond what the cashier page describes as normal, use the support route in your account menu and quote the reference number.
Some withdrawals require a verification step first. Your account screen will show the check and the fields required if one applies to you. Complete only the steps shown there — support can clarify any field that is unclear.
Sign in, go to the account menu and open transaction history. Filter by date or transaction type to find the relevant row. The reference number is in that row alongside the status and amount — copy it before contacting support.